How can we help?

FAQ

Product & Service

How to use the LED phone case?

It is very convenient to use an LED phone case. First, install the phone case. Then plug the interface on the phone case into the phone. When you play music, receive text messages and notifications, and have incoming calls, the phone case will emit 7-color flashes. Of course, you can also keep using the phone case normally and keep the light off. For the solid series, the light can be turned off by gently unplugging the interface; for the clear series, there is a sensor switch in the lower center of the back of the phone case. Tap twice to turn off/on the light.

When will you release a new case for my device?

All the updates related to our product, service and collaboration will be only released through our social medial account or email. You may follow us on Instagram, Facebook, Twitter, and Pinterest, or subscribe for all the new, exclusive events or discounts.

How do you clean the case?

Our cases can be wiped clean with a gentle tissue or cloth and a little water. Please pay attention to avoid contact with water at the metal interface of the LED phone case.

I want to join HeyyBox to sell my design, Who do I contact?

Email us at service101@heyybox.com. Include your portfolio link and your social media accounts.

How do I become a retailer?

Thank you so much for your interest in HeyyBox! Email us at service101@heyybox.com. Include your portfolio link and your social media accounts. Please note, only successful candidates will be contacted :)

Is your package eco-friendly? Plastic free?

Your HeyyBox comes in 100% reusable bags and recyclable paper is used to ship our products.

How to charge the LED phone case?

Our cases all support wireless charging. But charging is also different between different series. There is no need to take off the phone case when charging the phone. The Black Series needs to open the connection port and replace it with your regular mobile phone charging plug; the Clear Series not only does not need to take off the phone case but also supports magnetic charging. When you buy Clear Series, the magnetic charging cable will be sent to you for free.

Does the LED phone case consume a lot of power?

Don't worry about power consumption at all. As the most economical energy-saving tech, LED consumes very little power. We have done research and testing on power consumption. During normal use of your phone to listen to music, answer calls, send text messages and watch social media, etc., in addition to the power used by the mobile phone itself, the power consumption of the LED phone case is at most 1%. Moreover, you can switch the light on and off by yourself, the LED is not lit 24 hours a day so the LED phone case will hardly generate excess power consumption. If you usually charge once a day, you will still not feel the change after using our LED phone case, and you can still charge it once a day. You can use it with confidence, and the LED phone case will not cause any adverse effects on your phone.

Do the iPhone ones allow MagSafe charging? (Not just wireless charging but actual MagSafe)

All LED phone cases support wireless charging. Those that support MagSafe will be clearly marked, otherwise they will not be supported.

Why didn't I receive a free magnetic charging cable?

Only the Clear Series of LED phone cases can support magnetic charging. If you purchased the Clear Series and still have not received the magnetic charging cable, please contact customer service and we will send it to you.

How to turn on/off the light?

For the Solid Series, the light can be turned off by gently unplugging the interface; for the Clear series, there is a sensor switch in the lower center of the back of the phone case. Tap twice to turn off/on the light.

Can the light stay in one color?

No. The light will flash in 7 colors.

What are your social media channels?

Here are links to all our social media - please come join us! We like to have fun, share our love for nature and innovation, and share the love with special deals and giveaways!

Instagram / Facebook / Twitter / YouTube / Pinterest / TikTok

On Instagram you can follow us at @heyybox

Ordering & Billing

A discount code isn't working, why?

Some of our discounts have minimum purchase prices or are for specific items! They also won't combine with and current sales we have on our site! If you want more info on your discount code and how it can be used pop onto the chat or email service101@heyybox.com

Also, please note, we only allow ONE discount code per order!

Can I get a custom order for 1 or more cases?

Yes, we provide customized service with 1 MOQ.

If you need more, such as 100 or 500 pcs, please email service101@heyybox.com to inquire as we judge our capacity to create custom orders on a case-by-case basis and will provide you with a quote and instructions if we are able to complete your project.

Please note that projects of 100+ cases are the most viable opportunities for us and the most cost-effective for you.

Do your products ever go on sale?

Yes! We love to surprise and delight our audience with sales, giveaways, and promotions from time to time so please make sure you subscribe to our newsletter and follow us on Facebook and Instagram to be the first to know!

How do I sign up for special offers and promotions?

You can find a sign up in the footer of our website to subscribe to our mailing list for more information on our offers & products, as well as at checkout if you are shopping with us!

I've forgotten to use my discount code, can you help?

If you've already placed an order but forgotten to input your discount code, don't worry, we can definitely help.Please contact us with your order number and we will unconditionally refund your discounted amount if it has not been fulfilled yet.

Can I modify or cancel my order?

If you find any problems with your order, please contact us immediately. Due to our system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. Once your order has been fulfilled, we are NOT able to modify it.

Shipping & Tracking

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How often and how quickly do you ship?

Processing Time

After we receive the payment, your order will be sent to our fulfillment centers. We will carefully test and package your products to ensure that your order meets the shipping standard. The processing time differs from product to product. Some popular styles can be shipped out within 24 hours. Once your order is shipped, you will receive a shipping notification to your email notifying you of the tracking details and delivery date. For customized products, an additional 3 days of production time are required. During this period, we need to communicate with customers to confirm the final design. The timeliness of communication will affect the processing time.

NOTE: There is a average 24-72 hour processing time on EVERY order including those with faster shipping.

Is there a tracking number on my order?

An automated e-mail with a tracking link will be sent to you within 1-4 business days after the shipping confirmation e-mail. Please ensure you have given the right email address so that you can receive the automatic shipment email from us, if you have not received the email in 5 days, you can send us an email to service101@heyybox.com asking for the shipment information.

Do you ship to my country? Where is my order shipped from?

We can ship to more than 100 countries around the world. If you cannot find your country on the checkout page, it means this country cannot be delivered for an uncontrollable reason. Your parcel will be shipped from one of the following two warehouses: Hong Kong and Shenzhen.

How much does shipping cost?

Free Shipping - $0

We offer free worldwide shipping on orders over $19. It takes about 9-15 days for free shipping.

Express Shipping - $3.99

It takes about 5-10 days for express shipping.

NOTE: Shipping times vary from country to country.

How do I track my order?

An automated e-mail with a tracking number will be sent to you within 1-4 business days after the shipping confirmation e-mail. You may track your order status through our order tracking page:https://heyybox.com/pages/track-my-order-1

My order was "fulfilled" but it has not been delivered.

When your order's status is "fulfilled", this means that your parcel has been sent out from our warehouse to the carrier/post office for processing and will be on its way to you for the final delivery.

You should receive a tracking number within 4 business days from when your order was fulfilled to follow the delivery status.

If your order has been shipped for more than 4 business days (excluding Saturday & Sunday / Public Holidays) and you still did not receive a tracking number, please check your email to ensure it is not in your spam/junk folder first then contact us. We will do our best to manually look up the tracking number for you.

Why my tracking is stuck / not updating?

Once you receive a shipping confirmation e-mail, it means that your parcel has been processed and shipped out. If the tracking does not provide the latest update, here are some of the most likely reasons:

- Your parcel is on the way to the destination, however, the post office has not yet scanned the parcel properly, so the latest status is not showing on the tracking website. Please allow a few days for your local post office to update the latest information. You may want to contact your local post office with your tracking number for more details.

- Your parcel has arrived at the customs of your country and is currently under the clearance process during which the postal system is unable to provide any further updates until the customs are done with their work & inspections. We are not able to tell you how long this process might be which is, unfortunately, out of our hands!

Get in touch

Have questions about your order, or a general enquiry?